Korean Air intends to acquire Asiana Airlines in a deal that’s valued at $1.6 billion, which should be finalized in the second half of 2021. Name changes are not allowed. Asiana has its headquarters in Seoul. Paid seat refunds are not possible within 48 hours of departure. Complimentary transit hotel may be provided for certain U.S. departure routes. Get coupon and discount benefits for online reservations! Please allow pop-ups in your browser, in order for online card payment to be processed. If you find the information on this site helpful, please share it- sharing is what has powered this consumer resource for over 15 years. Please check the destination list to see cities eligible for reservations. Major routes are classified into Korea, Japan, China, Southeast Asia/India, the U.S./North America, Europe, Oceania/Saipan/Palau, Russia/Central Asia, Central America, and the Middle East/Africa. When cancelling/refunding flight tickets online on the day of purchase, refund penalties and fees are not payable. ?Please ! Please cancel/refund the entire reservation and purchase again. If payment was successful but ticket issuance fails (ticket number not generated and itinerary not received), please immediately call the Reservation Center in China (+86-10-8451-0101) or contact a branch office in the country of departure. A date change (same route, same season) can be made for the inbound flight after the outbound flight is used without a reissue fee. Individual discounts only apply to regular fares and cannot be combined with internet discount fares. Since coupons cannot be applied to tickets that have been already purchased, you must refund with a refund fee and repurchase the ticket to apply coupons. For flight tickets departing from Korea, there is no refund fee applied if cancellation/refund is made 91 days before departure. SKYTRAX 5-Star Airline 13 Consecutive Years(2007-present), Passengers accompanied by an infant or child, Finance (Credit cards, currency exchange), Travel (Hotel, car rental, travel insurance), View Baggage Rules for Codeshare Operating Carriers, Go to Baggage Rules for International Routes, Fuel Surcharge for Korean Domestic Routes, Inquire about Codeshare Flight Fares and Special Individual Discounts, View Detailed Information on Combined Family Mileage, Mileage Accrual for Star Alliance/Affiliate Airlines, Using Star Alliance Mileage Flight Tickets, Mon~Fri 08:30~12:30, 13:30~17:30, Closed on public holidays, Mon~Fri 09:00 ~12:00,13:00~17:00, Closed on public holidays, Mon~Fri 09:00 ~ 17:00, Closed on public holidays, Mon~Fri 09:00 ~12:00,13:00~17:00 , Closed on public holidays, Mon~Fri 09:00 ~ 17:30, Closed on public holidays, Mon~Fri 08:30 ~ 17:30, Closed on public holidays. Coupons for domestic flights cannot be combined with other discounts for disabilities & seniors. Fares for codeshare segments or segments operated by affiliate airlines may vary differ from flight tickets purchased directly from that airline. If there is a fare difference between the purchased ticket and the new fare, the difference can be collected/refunded. Passengers must visit the reservation center or branch office for a refund. Asiana Airlines online discount coupons are for the exclusive use of Asiana Club online members. No separate coupon selection will be offered at payment stage. According to the codeshare agreement, the baggage rules of either the operating airline or the marketing airline (Asiana Airlines) may apply. Please request a refund before the validity date of the flight ticket expires. Asiana Airlines accepts no responsibility in this situation. Use our easy and convenient online reservations! Refunds generally take 5-7 working days to process after the request is made. Asiana Airlines Flights Asiana Airlines Flights, current page The Cheapest Asiana Airlines Flights The cheapest prices found with in the last 7 days for return flights were $168 and $625 for one-way flights to for the period specified. If payment was successful but ticket issuance fails (ticket number not generated and itinerary not received), please immediately call the Reservation Center in China. For international flights, reissue fees will be charged for changing the date/section/season before departure. Please confirm discount eligibility, discount details, and required paperwork before making your purchase. Asiana Airlines is the largest shareholder in Air Busan, a low-cost regional carrier joint venture with Busan Metropolitan City. Hello. Passengers can search for their online flight schedule using Expedia.com. Please note that if payment is not made at the same time as the reservation, the flight ticket cannot be purchased and the reservation will be automatically cancelled. You will be charged for each sector. For non-U.S. segments, you can check one bag whose weight is within 23kg for free. When changing the itinerary, the high/low season will each be newly applied according to the boarding date (one-way), and there may be a difference in the mileage/tax/overall amount depending on the time of change. Submit a boarding pass dated within one year from the boarding date (original) or a flight ticket/e-ticket itinerary (original or copy) to an Asiana Airlines regional offices, or send them by registered mail along with your membership number and contact information to Asiana Airlines Club Service Center. Reflected in late-March’s schedule update, the Star Alliance carrier plans to operate Airbus A350-900XWB aircraft from 01JUL20 to 11OCT20 (ICN departure), replacing previously planned Boeing 777-200ER. If you fly on Star Alliance airlines or other affiliate airlines, you can accrue Asiana Club mileage. Or take a look at our Optimum Customer Service page. It is not possible to pay with debit / advance payment / gift cards that are not payment enabled cards. For example, look at our GameStop Customer Service page. Please get a cancellation/refund and then purchase a new ticket. Discounts may only be applied to airfare and cannot be applied to fuel surcharges, taxes, or other charges. GetHuman's relationship is with consumers and not with Asiana Airlines or organizations like it. Online itinerary changes may only be made one time. [Discounts for Customers with Disabilities], [Availability of credit card payment by OS/Browser], Choosing, Confirming, and Paying for Changed Flight Numbers/Fares, Reservation Cancellations/Refunds or Refund Requests (Receipt), Pop-up blocking information window at the top of the browser > Click window > Always allow Pop-Ups for this Website, Tools > Internet Options > Personal Information > Allow Pop-Ups or Register Allowed Website, Click the pop-up blocking icon at the right end of the search window, select “Always Allow Pop-Ups for this Website”, Menu > Settings > Show Advanced Settings > Personal Information > Contents Settings > Pop-Ups > Add Allowed Website, Pop-up blocking information window at the top of the browser > Settings > Allow Pop-Ups, Menu > Settings > Contents > Allow Pop-Ups or Register Exception Handling, Preferences > Security > Check the “Block Window” option in Pop-Ups, Information on Segments operated by Codeshare and Foreign Airlines, Hotel Reservation (STPC) Information for Hotels in Oceania. When changing segments for purchased flight tickets, the flight ticket must be re-issued with a fare that allows application of the fare on the same day as requested. Ratings from various sources are quite interesting. Due to the tax rules of the Chinese government, a receipt cannot be provided for flight tickets reserved from the Chinese website. Check detailed information about Star Alliance mileage accrual under “mileage accrual information”. Please confirm the fare rules of the flight ticket you have purchased. Discount coupons cannot be applied to code share flights and tickets with other airlines. In the event of the death of a member, the member’s mileage and benefits cannot be transferred to another person (including family members). Please request a refund via the reservation center, Asiana Airlines branch office, or airport counter. For some discounted fares, one-way cancellations/refunds are not allowed according to fare rules. For example, look at our GameStop Customer Service page. (For some discounted paid seat changes caused by itinerary changes, the normal fare will be payable, not the discounted paid seat cost). Asiana Airlines Phone Number +1 800-227-4262: Customer Service There is only one way to contact Asiana Airlines, shown above. On codeshare flights, there may be a fare difference with the codeshare airline. Asiana Airlines is a regular member of Star Alliance. Some company cards have restrictions on online verification program registration. You may use a company card in the same way as personal cards after registering it with an online verification program (ISP/Safety Click). Name cannot be changed after ticket has been issued. Please check in advance before making your inquiry. As classes and seats are limited, your fares for the discount coupon on your preferred day may be sold out. There’s simply no substitute for great prices suited to your travel … Online reservations for international flight tickets can be made 361 days prior to the search date at the earliest and two hours prior to flight departure at the latest. Check-in for Asiana Airlines flights departing from Busan and arriving in Jeju is operated by Air Busan. Easy reservations on your computer or mobile device! As a rule, other people’s cards cannot be used. When selecting Premium Class, reservations and issuance through the website are not possible. For detailed information about Star Alliance mileage tickets, please check mileage accrual information. The refund amount will be credited back via the original payment method. You are looking up Asiana Airlines customer care, so you probably already know who they are. Overseas credit cards that may be used are Visa, Mastercard, Amex, and Diners Club. Availability of partial refunds varies according to the fare rules. 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